Billing and pre-sales
Can I upgrade my license later?
You can easily upgrade your license at any time from within your account. Our ecommerce platform automatically applies time-based proration. You...
How VAT works and is collected (value-added tax)
Value-added tax (VAT) is a consumption tax on the value added to goods and services; in our case, digital products. Perfmatters...
Is Novashare GDPR compliant?
We take data privacy very seriously. Novashare is GDPR-friendly, with no additional configuration needed. Our plugin doesn’t use trackers, place...
How to fix the unable to process your payment error
It’s rare, but if you receive the following error while trying to pay with a credit card, below are steps...
Can’t pay with PayPal balance? Here’s why
We have found that some customers simply can’t pay with their PayPal balance, even though they have plenty of money...
What forms of payment are accepted?
Payments accepted We accept the following forms of payment: Security We do not store credit card data in our database....
Do you have an affiliate program?
Yes, our affiliate program launched alongside our first live version of Novashare on May 4th, 2020.
What languages are available for Novashare?
Novashare is currently only available in English, but we are always looking for contributors and volunteers to help out with...
Can I add my company name to my invoice?
For legal or tax reasons, there might be times when you need your company name on your invoice. You can...
