Pre-sales questions
Can I upgrade my license later?
You can easily upgrade your license at any time from within your account. Our ecommerce platform automatically applies time-based proration. You...
How VAT works and is collected (value-added tax)
Value-added tax (VAT) is a consumption tax on the value added to goods and services; in our case, digital products. Perfmatters...
What forms of payment are accepted?
Payments accepted We accept all major credit cards via Stripe and PayPal, as well as PayPal balances. Security We do...
How to fix the unable to process your payment error
It’s rare, but if you receive the following error while trying to pay with a credit card, below are steps...
What languages are available for Novashare?
Novashare is currently only available in English, but we are always looking for contributors and volunteers to help out with...
Do you have an affiliate program?
Yes, our affiliate program launched alongside our first live version of Novashare on May 4th, 2020.
Can’t pay with PayPal balance? Here’s why
We have found that some customers simply can’t pay with their PayPal balance, even though they have plenty of money...
Is Novashare GDPR compliant?
We take data privacy very seriously. Novashare is GDPR-friendly, with no additional configuration needed. Our plugin doesn’t use trackers, place...