Troubleshooting

How to manually check your social share counts

Not seeing the correct number of shares on your WordPress site? Make sure you’ve gone through our troubleshooting checklist first....

We wouldn’t be following our own performance advice without having a clean uninstall option. 😉 Perform a clean uninstall of Novashare...

Whether you’re reinstalling the plugin or troubleshooting, you might need to clear everything and start over. Restore default options Follow...

Share counts are supported for the following networks: Twitter, Facebook, Pinterest, Buffer, Reddit, Tumblr, VK, and Yummly. If you’re having...

Make sure you have activated your license key before proceeding to the troubleshooting steps below. You will want to ensure...

Novashare was developed and designed to work with any theme or page builder. And we’ve tested our plugin rigorously across hundreds...

Facebook and LinkedIn use what are called Open Graph meta tags to display the title, description, and image used when...

In version 1.2.0 of Novashare (released on July 27th, 2021), we’ve improved the reliability of Facebook share count requests due...

When you try to update the Novashare plugin you might get the following error: Update package not available. This is...

When you try to update the Novashare plugin you might get the following error: An error occurred while updating Novashare:...

There might be times when we ask you for access to your WordPress site. This is always a last resort,...

When installing the Novashare plugin, it’s rare, but you might run into an error like this which prevents you from...