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Troubleshooting

How to manually check your social share counts

Not seeing the correct number of shares on your WordPress site? Make sure you’ve gone through our troubleshooting checklist first....

How to perform a clean uninstall of Novashare

We wouldn’t be following our own performance advice without having a clean uninstall option. 😉 Perform a clean uninstall of Novashare...

Social share counts aren’t showing up? Follow this checklist

Share counts are supported for the following networks: Twitter, Facebook, Pinterest, Buffer, Reddit, Tumblr, VK, and Yummly. If you’re having...

Troubleshooting license key activation

Make sure you have activated your license key before proceeding to the troubleshooting steps below. You will want to ensure...

WordPress theme support

We have tested our plugin rigorously across hundreds of popular WordPress themes. Below are just a few of the themes...

Important notice regarding Facebook share counts with Graph API v10.0+

In version 1.2.0 of Novashare (released on July 27th, 2021), we’ve improved the reliability of Facebook share count requests due...

Update package not available error

When you try to update the Novashare plugin you might get the following error: Update package not available. This is...

An error occurred while updating. Download failed. Unauthorized

When you try to update the Novashare plugin you might get the following error: An error occurred while updating Novashare:...

How to restore default options

Whether you’re reinstalling the plugin or troubleshooting, you might need to clear everything and start over. Restore default options Follow...

How to create a temporary WordPress login (without sharing password)

There might be times when we ask you for access to your WordPress site. This is always a last resort,...

How to fix the “PHP Parse error: syntax error, unexpected ‘?’” warning

When installing the Novashare plugin, it’s rare, but you might run into an error like this which prevents you from...